Name: Hotel Nehrus
Address: The Boulevard, Srinagar, Jammu and Kashmir, 190001, India
Telephone: +91-194-2500396
Price range: ₹₹

Cancellation Policy

• Cancellations made 15 or more days prior to Check-in date will receive a full refund.
• Cancellations within 7–15 days prior to Check-in date a refund of 50% of the total booking amount.
• Cancellations within 7 days prior to Check-in date no refund will be allowed.
• All cancellations must be submitted in writing via email or through the booking platform.
• Refunds will be processed within 7–10 business days.

Check-In / Check-Out Policy

• Standard check-in time is 2:00 PM and check-out is 12:00 Noon.
• Early check-in (before 2:00 PM) is subject to availability and may incur an additional half-day charge.
• Late check-out (after 12:00 Noon) is subject to availability and may incur additional charges.
• Guests must present a valid government-issued photo ID and the booking confirmation at check-in.
• All guests are required to complete the hotel's registration form upon arrival.
• Key cards, Keys / room access must be returned at check-out.

• We accept major credit/debit cards, UPI, and bank transfers.
• Full payment is required at check-out.
• A security deposit may be required for certain room types and will be refunded upon check-out after inspection.
• All prices are quoted in Indian Rupees (INR) and are exclusive of applicable taxes unless stated otherwise.
• Invoices will be provided upon request; GST details must be shared at check-in for tax invoices.

• Children below 6 years stay free when using existing bedding with their parents.
• Guests above 6 years are considered adults and charged accordingly.
• Extra beds are subject to availability and incur additional charges.

• Pets are not permitted within the hotel premises, including rooms and public areas.
• Service animals are permitted in accordance with applicable laws; please inform us at the time of booking.
• Violation of this policy may result in additional cleaning charges or early termination of stay.

• Hotel Nehrus Kashmir is a non-smoking property.
• Smoking is strictly prohibited in all indoor areas including rooms, corridors, and dining areas.
• Designated outdoor smoking areas are available upon request.
• Violation of this policy will result in a mandatory deep-cleaning surcharge of Rs. 5,000 or more.

• Quiet hours are observed between 10:00 PM and 7:00 AM.
• Guests are expected to maintain decorum and respect fellow guests and hotel staff at all times.
• Excessive noise, disruptive behavior, or any form of harassment will result in immediate termination of stay without refund.
• Unauthorized parties or gatherings in guest rooms are strictly prohibited.

• Guests are responsible for any damage caused to hotel property during their stay.
• Charges for damages will be assessed at the time of check-out or billed to the provided payment method.
• The hotel is not responsible for loss or damage to personal belongings. Guests are advised to use the in-room safe or front desk lockers for valuables.
• The hotel reserves the right to charge the credit card on file for any damages discovered after check-out.

• Personal information collected during booking or stay is used solely for providing hotel services.
• Guest data is not shared with third parties without consent, except as required by law or for service fulfillment.
• Credit card and payment information is processed securely and is not stored on hotel systems.
• Guests may request access to or deletion of their personal data by contacting the hotel directly.
• CCTV surveillance is in operation throughout public areas of the hotel for the safety and security of all guests.

• In the event of natural disasters, government-mandated closures, civil unrest, or other force majeure situations, the hotel will work with guests to reschedule or provide credit notes.
• Refunds in force majeure situations are at the hotel's discretion and subject to management review.
• Guests are advised to purchase travel insurance to protect against unforeseen circumstances.